I hate customers with inflated senses of entitlement. There's this lady who's in literally every night at closing that none of us can stand because of her attitude. She never brings her card or ID; she frequently brings in a dog (which we're not supposed to allow); she'll continue to casually browse in the middle of closing; and she has no reservations about picking up a half-dozen movies and only renting one even though we don't have much time to work with.
Last night she finally crossed the line. While I was serving another customer; instead of waiting in line she came behind, flipped through the movies on the cart (which weren't checked in or locked yet), and walked off to continue browsing.
In the most polite and appropriate manner that I could; I basically told her that even if you're a regular customer, you're still just a customer.
Also, sometimes people are dumb enough to throw their cigarette butts into the outdoor dropbox, which is why we have a fire extinguisher installed in it. Today I found
an entire book of matches that had been lit all at once and thrown in.
People will do anything to get out of paying their late fees.
