"Well, that's okay that you don't have internet on your console. We can still update the system software with an external hard drive and a computer!"
"Oh god what that sounds hard."
"It's really not, I'll walk you through it. You have a computer with internet, right?"
"Yes."
"And do you have an external hard drive?"
"Say what?"
"A hard drive that is on the outside of the computer that you hook up with a USB cable."
"What in the world are you saying!"
"It's a box that has computer storage in it and you can hook it up to your computer with a wire. But that's okay it sounds like you don't have o..."
"No tell me what that is in english I may have it!"
I pause for a moment, not sure how to break it down further, and he guesses for me.
"Do you mean like a memory box?"
"...Yes sir, like a memory box."
Mystifyingly, the memory box *was* an external HDD. How do you have enough knowledge to recognize your need for an External HDD but not know what an HDD is?