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Author Topic: I wwebsite as on the internet  (Read 14911 times)

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Ziiro

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I wwebsite as on the internet
« on: December 27, 2011, 09:38:23 AM »

So the Penny-Arcade website is hammered at the moment, but if you can, for the love of god, read it for some of the best drama I've seen in a long time. It's regarding some asshole PR guy for the Avenger Controller. There are some absolute fucking gems in that guys emails.

[spoiler](PR Guy to Customer:)"Son Im 38 I wwebsite as on the internet when you were a sperm in your daddys balls and before it was the internet, thanks for the welcome to message wurd up."[/spoiler]

The icing on the cake:
The director of the company is aware. And it seems that he gets it.
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Büge

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Re: I wwebsite as on the internet
« Reply #1 on: December 27, 2011, 09:41:38 AM »

Ha! I just read that! What a maroon.
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Ziiro

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Re: I wwebsite as on the internet
« Reply #2 on: December 27, 2011, 10:55:51 AM »



Quote
Scott Lowe is an Editor for the Gear channel at IGN.com, covering a wide variety of consumer electronics and hardware with a strong focus on gaming peripherals and accessories.

Oh hey, look, another twitter of an Employee there.

Brain disease is a company trait I guess.

I mean seriously. Full fucking retard. Wow. Read the last few tweets.
He
A) Calls someone out on using the non-American spelling of Apologizing
B) Also calls them a Whale
C) "leave it up to some downer in a mask to white knight a whale with tits"

Looking back is gold too.

This is fucking incredible.
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Thad

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Re: I wwebsite as on the internet
« Reply #3 on: December 27, 2011, 11:12:32 AM »

There was another temp I worked with, at the job that laid us off a year ago.

Older guy; has seen his share of hard work and hard times (including losing two fingers in a sheet metal press).

Sometimes one of our coworkers -- two guys in particular -- would say something utterly rude and arrogant.  "Not my job"-type stuff.

And this guy would raise his eyebrows, crinkle his brow, look at me and say a particular turn of phrase.  I can't quite put my finger on it but it was something like "Wow, guess HE'S never had to look for a job."

And here's a perfect illustration of that.  This is a shit economy.  Work is hard to come by.  There are a whole lot of qualified people who would be happy to take this guy's customer support job.  He does not seem cognizant of these facts.

Now, I've worked customer support.  It sucks.  It's frustrating.  Particularly when you're inundated by customers who all have the same complaint.

You know what you do in that situation?  You write a form response, drop it in Notepad, and copy-paste it as needed.

No, customers do not like getting canned responses.  But they like it better than getting responses that just say "Dec 17".

And I've been short with the occasional customer over the years.  There was one guy in particular who had a tendency to call at 8 AM slurring so badly that I could smell the booze on his breath through the phone.  And the worst thing I ever said to him was "I can either keep talking to you or I can go fix the problem."  (My boss was sitting next to me.  He raised an eyebrow but told me afterward that he liked how I'd put it.)  And there was also a particularly difficult couple who eventually quit our service and then forwarded me an E-Mail from their new hosting provider basically accusing me of dragging my feet on getting their domain transferred -- I hadn't; I had done it as soon as they requested it, there's just a two-day wait, required by VeriSign.  I told them, in as polite a turn of language as I could, that their new provider was either lying, ignorant, or both, and good luck with him.  I CC'ed my boss and the guy who'd been badmouthing me.

At no point did I tell either one of these customers that they just got told, bitch.

You know what you do when a preorder guy complains that you're offering a better deal to people who didn't preorder?  You say "It's out of my hands but you're right, that's not fair; let me ask my supervisor what we can do."  And then you do it.  j2games once gave me some free magazines when something like that happened with one of my preorders through them; I was mollified.

And of course it just gets worse from there.  Not only is this guy going to lose his job, but this is what a search for his name looks like now.

(Er, what IS his job, exactly?  I see him credited as "President of Ocean Marketting [sic]"; if I had to guess, I'd say he's a guy the Avenger company hired for support/promotion.)

And I think the classiest response in the whole thing is when Dave protests that he doesn't want to see Avenger kicked out of PAX on account of this one knucklehead, because they make a product that could do a lot of good for disabled gamers.





Also, as a postscript: the two guys who frequently evoked the "Guess he's never had to look for a job" response from my coworker were the next ones to go, after us temps.
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Ziiro

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Re: I wwebsite as on the internet
« Reply #4 on: December 27, 2011, 11:25:47 AM »

He changed his twitter account to "OceanStratagy". So some guy promoting indie games grabbed the OceanMarketting account.
 :glee:

Quote
(Er, what IS his job, exactly?  I see him credited as "President of Ocean Marketting [sic]"; if I had to guess, I'd say he's a guy the Avenger company hired for support/promotion.)

My understanding is that he's in charge of PR/Distribution/Marketing/Support. That's about it.
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Brentai

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Re: I wwebsite as on the internet
« Reply #5 on: December 27, 2011, 11:30:46 AM »

At this point I can't tell if the internet is beating up on an autistic or what.  He's very high-context.
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Büge

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Re: I wwebsite as on the internet
« Reply #6 on: December 27, 2011, 11:32:08 AM »

Brain disease is a company trait I guess.

The beautiful part is thatI expect the company will start acting in a way that nets them good publicity AFTER they've cleaned house and gotten rid of these bad apples (assuming that they are in the minority. If they are not, then I feel bad for the decent people who'll lose their jobs once this debacle reaches the top).
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Ziiro

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Re: I wwebsite as on the internet
« Reply #7 on: December 27, 2011, 11:33:26 AM »

Quote from: Scott Kurtz' Twitter
This Ocean Marketing shit is why I treat Mike and Jerry like that kid from The Twilight Zone. Don't wanna get wished away into a cornfield.

I somehow can't imagine Scott saying this couple years ago. [2]

Brain disease is a company trait I guess.

The beautiful part is thatI expect the company will start acting in a way that nets them good publicity AFTER they've cleaned house and gotten rid of these bad apples (assuming that they are in the minority. If they are not, then I feel bad for the decent people who'll lose their jobs once this debacle reaches the top).

I think the good people who work at the company will try to save face through twitter.  Then when they go to interviews later they'll show that as "Look, despite the way the company was going I was actively trying to fix the situation." I saw a twitter account of another employee who was trying to cover their ass, for example. (I'll try to find it again)
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Ziiro

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Re: I wwebsite as on the internet
« Reply #8 on: December 27, 2011, 11:41:24 AM »

Bonus: Paul Wrote an apology to Dave and Mike. (See bottom of news post.)


Quote
Hey Dave,

I just wanted to apologize for the way our emails progressed from beginning to end , You caught me on an extremely bad day and I had been dealing with 100’s and hundreds of emails trying to explain the situation to everyone on where the product was and you just pushed me a little too much and I should have just apologized and tried to explain things better. Also I had a really bad day losing a friend to an overdose and the stress of my newborn baby and the Holiday ,missing my family and just stressing on getting product out to everyone and why it was held up in customs wore me out.

I am deeply sorry for any disrespect , aggravation or lack of information on the delivery date. We knew when product was leaving china and we were trying to adhere to a strict deadline but due to port issues and air freight issues. The units are domestic now and awaiting pick up at customs . So we missed the 17th deadline and I apologize for that but it was out of my control and besides me no one else was helping me handle the situation so imagine the weight on my shoulders.

I’m not asking for any sympathy just for some understanding and forgiveness , I’m human just like everyone else and made a mistake. I underestimated you and its cost me a lot of trouble thousands of spam emails , a lot of personal bashing , and internet spam and trouble and just overall stress with my wife and newborn. I ask that you please accept my apology as a peace offering I will refund your money and give you your 2 units/Avengers free of charge please help me to get some of this negativity removed or at least my personal name although its already all over the internet and the calls and emails will not stop but any help will be appreciated especially with penny arcade as Mike and edit his own website I owe him an apology too which I will write next.

TLDR: I WAS SO STRESSED FROM DOING MY JOB AND YOU PUSHED ME TOO FAR AND OH GOD WHAT DID I DO I'M SORRY FUCK I'M SO FIRED
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Thad

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Re: I wwebsite as on the internet
« Reply #9 on: December 27, 2011, 11:53:08 AM »

...hey, splitting from a sticky thread doesn't automatically sticky the new thread anymore.  How'bout that.
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Ziiro

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Re: I wwebsite as on the internet
« Reply #10 on: December 27, 2011, 12:21:28 PM »

"Everything on the OceanMarketting website is plagiarized"

Quoting the post, just for those who wouldn't want to follow the link

Quote
Following the recent event's over Paul at Ocean Marketing being a customer service nightmare, I decided to look into him a bit more. I am not a big gamer, but this was a a great read and killed some time. I checked out his official website and headed to the blog. I was shocked to see many of his grammar and spelling errors weren't present. But that's what MS Word is for. I started looking a bit deeper and found that he lifted every single blog post http://oceanmarketinginc.com/blog/?p=457 posted May 30, 2011 taken from
http://www.searchengineoptimizationjournal.com/2011/05/13/handling-social-media/ May 13, 2011
This one stolen from Forbes magazine: http://oceanmarketinginc.com/blog/?p=461
http://www.forbes.com/sites/lisaarthur/2011/05/17/study-marketers-reporting-social-media-roi-of-100-200-even-1000-percent/
Basically all of them were stolen. Then there is the SERVICES tab:
http://oceanmarketinginc.com/services.php Everything was stolen here from http://www.virtualsocialmedia.com/social-media-marketing-optimization-services/
Even the ABOUT US section was lifted. Here is Ocean Marketing's version: http://oceanmarketinginc.com/Aboutus.php
taken from http://www.seop.com/about-seop/
then the 4th - 6th paragraphs were taken from the last paragraph here: http://www.seop.com/integrity/
I can go on too. I also checked with the wayback machine to see who had first and it wasn't Ocean Marketing. Not really the company i'd want to be giving my money too.
UPDATE 1: And yes, before anyone corrects me, i know i misspelled PLAGIARIZED...grammar nazis please be kind.
UPDATE 2: Unless he did night classes for Microsoft Certifications, these are not real. It is possible, but need help on this. Not sure why a guy who has always done marketing and sales would be be MS Certified Systems Engineer then go back into marketing. He also doesn't list it for education anywhere like linkedIn. Does anyone have a way to look this up besides asking him for his Transcript ID and Access code?
UPDATE 3: OMG, his domain is registered through GoDaddy.
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Thad

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Re: I wwebsite as on the internet
« Reply #11 on: December 27, 2011, 12:32:08 PM »

Holy shit, Paul Christoforo is actually...



ROB GRANITO!
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NexAdruin

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Re: I wwebsite as on the internet
« Reply #12 on: December 27, 2011, 12:42:34 PM »

For a while /v/ was circulating the guy's home address, various email accounts, and phone number. Turns out he's a member of some steroid junkie forum.

I have no sympathy for him whatsoever. This guy acted like a complete douche for no reason, namedropped like a jackass to sound important (which has completely backfired all over twitter), and single-handedly destroyed his own career because he forgot that he was an adult with a name and not a 14 year old with a gamertag.
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Thad

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Re: I wwebsite as on the internet
« Reply #13 on: December 27, 2011, 12:45:07 PM »

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Mongrel

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Re: I wwebsite as on the internet
« Reply #14 on: December 27, 2011, 12:49:28 PM »

If he really does have a newborn son, man, do I feel sorry for that kid.
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Ziiro

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Re: I wwebsite as on the internet
« Reply #15 on: December 27, 2011, 01:06:05 PM »

He does, he has a youtube video in which he bitches about the lack of soundwall between his house and a six-lane highway and how it disturbs his (then)pregnant wife.

As much as he hopes this will blow over, I'm pretty sure people will refuse to buy the product until OceanMarketting is removed from everything having to do with the Avenger controller.

Hilariously, I've actually got one. It's a neat invention, and it has an incredibly noble origin of helping a disabled child play videogames. For someone such as myself, it gives a decent reactionary edge.

From his ebay page:
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Bal

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Re: I wwebsite as on the internet
« Reply #16 on: December 27, 2011, 02:14:12 PM »

B-Bonnie?
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Büge

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Re: I wwebsite as on the internet
« Reply #17 on: December 27, 2011, 03:16:54 PM »

The plot thickens! Apparently Paul is an afficionado of anabolic steroids.
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Büge

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Re: I wwebsite as on the internet
« Reply #18 on: December 27, 2011, 03:29:39 PM »

https://twitter.com/#!/oceanstretagy/status/151800121733038080

Does it still count as being an Internet Tough Guy if you appear to fit the descriotion of Actual Tough Guy?
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Smiler

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Re: I wwebsite as on the internet
« Reply #19 on: December 27, 2011, 03:36:48 PM »



Zara posted this on IRC
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